Frequently Asked Questions

PhishNet is an AI-powered phishing detection service that helps protect you from email and URL-based phishing attacks. Our advanced machine learning algorithms analyze suspicious content and provide confidence scores to help you identify potential threats before they cause harm.

PhishNet uses a multi-layered approach combining AI pattern recognition, domain analysis, content examination, and threat intelligence databases. Our system checks for suspicious domains, analyzes email headers, identifies urgency tactics, verifies SSL certificates, and compares against known phishing patterns to provide accurate threat assessments.

Yes, absolutely. We take your privacy seriously. All scan data is encrypted in transit and at rest. We only store anonymized metadata for improving our detection algorithms. Personal information and email content are never shared with third parties. For more details, please review our Privacy Policy.

The free plan includes 10 scans per month, basic threat detection for both emails and URLs, and access to our community support forum. It's perfect for personal use and testing our service.

Yes! You can upgrade or downgrade your plan at any time from your account settings. Changes take effect immediately, and we'll prorate the difference in cost. If you downgrade, you'll retain your current plan features until the end of your billing period.

We offer a 30-day money-back guarantee on all paid plans. If you're not satisfied with PhishNet, simply contact our support team within 30 days of your purchase for a full refund, no questions asked.

PhishNet can detect a wide range of threats including email phishing, spear phishing, business email compromise (BEC), malicious URLs, domain spoofing, credential harvesting attempts, and social engineering attacks. Our AI is continuously updated to recognize new and evolving threats.

PhishNet maintains a detection accuracy rate of over 95% for known phishing patterns. Our AI provides confidence scores with each scan, helping you understand the certainty of our analysis. False positive rates are kept below 2% through continuous machine learning improvements.

Yes! Professional and Enterprise plan subscribers can access our browser extension which integrates with popular email clients like Gmail, Outlook, and Yahoo Mail. We also offer API access for Enterprise customers to build custom integrations.

Most scans complete in 1-3 seconds. Our AI analyzes content in real-time to provide instant threat assessments. More complex emails with multiple links or attachments may take slightly longer, but rarely exceed 5 seconds.

Free users have access to our community forum. Professional plan subscribers can email support@phishnet.com for priority assistance (typically within 24 hours). Enterprise customers receive dedicated support with guaranteed response times. Visit our support page for more contact options.

Yes! We offer a comprehensive knowledge base, video tutorials, and a regularly updated blog with security tips and threat alerts. Enterprise customers also have access to custom security awareness training sessions for their teams.